Memphis Rental Home FAQs - Enterprise Property Management

All rent is due on the first of the month with a grace period to the fifth. Rent paid on the sixth of the month or later is additionally charged with a late fee equaling 10% of the monthly lease price. Payments made after the 6th need to be in certified funds.

An emergency is any situation, which causes a potentially immediate danger to an individual or the property. The best examples are fire and flooding, but any situation, which has the ability to endanger life or property, is considered an emergency.

As is the case with any serious emergency, the proper authorities -- 911, fire department, police department, etc. -- should be notified. However, in the case of a possible emergency, please call our Emergency Maintenance number: 901.260.0206 and follow the prompts to place your maintenance request.

Please visit "1, Find a Home" page and hit the search button. Simply locate the city in which you wish to search, and press "Search!" If there are no available properties, but you would like to find out about properties that will be coming available in the near future, look in the "Future Listings". You can also call us at 901.260.0206 or email us at: info@epmleasing.com.

Regrettably, many factors can affect the availability of a home. The suggested availability is an approximation of when we expect the home may be ready for viewing. Precise dates are difficult to predict accurately due to, but are not limited to:

• Current tenants sometimes need to extend their stay
• Unexpected home maintenance or repair
• Completion of the make ready process

For more information, please contact the office about the specific availability of a home. Call the office at 901.260.0206

Call our office at 901.260.0206 ext. 1 or send an email to info@epmleasing.com, and we will set up a private property showing for you.

If you have not previously mailed or faxed us the online application, you will then fill out the application form and pay the non-refundable $35.00 credit application fee. The normal turnaround time for an application is three days. At that time, we will contact you with additional requirements (varying depending upon property.)

All adults age 18 and over must present photo identification and complete an application. The income requirement is 3 times the monthly rent. We will check your landlord and employment references to determine your ability to pay the rent on time and to take care of the property. You must also have a minimum of 2 years of employment history.

All individuals completing an application must pay a $55 non-refundable fee with the application.

The application fee will cover the processing of credit, employment, and residential history. We use Equifax to help process the background check.

The application fee is spent when we process the background check. The "Home Holding fee" will be returned to you in full.

Usually, the security deposit is equal to one month's rent. From time to time, some owners may offer special promotions to help lease their property more quickly. The security deposit is paid when you move in and must be paid by certified funds (cashier's check or money order).

A $250.00 home holding deposit can be paid to keep the home out of the hands of competitors while we run a rental application.

In the event the application for residency is not approved or accepted, or if the residence is not ready for occupancy on or before the agreed move-in date, the holding deposit will be returned to the applicant. If, however, the applicant is approved, agrees to a move-in date, and the property is removed from the market, and the applicant then fails to sign the rental agreement, fails to provide the additional funds required for occupancy, or does not take occupancy on the agreed-upon scheduled move-in date, the holding deposit will be forfeited. The holding deposit shall be applied toward the security deposit or rent when the rental agreement is signed.

Some homes allow pets, or certain breeds. If the breed of animal is approved (ask staff) then the pet deposit will be a non-refundable $300 per animal. Our professional standards require that the property be professionally treated for fleas and the carpet professionally cleaned after each tenant with a pet, and the Pet Deposit goes to perform these actions.

The balance of the one-month's rent and the security deposit is due at move-in regardless of the day of the month. If you move in during the middle of a month, the prorated rent charge will be due on the first day of the second month you are in the property.

No. The first month's rent (including any pro-rated days), and all deposits (security and pets) must be presented in certified funds. After the first month, you may pay your rent with a personal check, money order, or cashier's check.

Leases are for a period of 12 months.

Rent is due in the office on the first of each month. A 10% late fee is assessed if we have not received your rent by the 5th day of the month.

If you decide to move out prior to the end of the lease term, then you will be required to give us 30 days' written notice, pay rent through that 30-day notice period, and pay a lease termination penalty of one month's rent upon moving out. The security deposit will be forfeited under the terms of the Lease Termination clause.

We do run a credit check on all our applicants, even when your credit is good. This process is necessary for us and a benefit to our applicants in that a credit check can sometimes uncover false, incorrect, or outdated information in your credit report that you will want to address.

If you are currently in bankruptcy, we cannot rent to you. If you have a previous bankruptcy but have since firmly re-established your good credit, we are willing to be flexible. Please call us for further consultation.

We do not allow smoking inside any property that we manage. Smoking can damage sensitive building materials and become an allergen to the tenants that occupy homes after the smoking party has left. By smoking inside the property, you run the risk of eviction and a lawsuit. Therefore, this policy is in force for any tenant that allows any smoking inside their residence. This includes friends, family, guests, etc. If you are a smoker or non-smoker, and do not wish to pay for property damages that come from smoking, please do not allow smoking in your residence.

Roommates will be subject to the same move-in procedures, background checks, and requirements as our primary tenants. Roommates may not be moved in without prior written permission and a thorough check is completed and accepted by Property Works. Sub-leasing is never allowable for any reason.

We do let the lease go month to month with a 5% increase in rent after the initial term which is usually 12 months.

Active Listings are vacant houses/units which are available to lease NOW! FUTURE listings are houses/units that are in some state of make ready or are currently occupied pending a move-out. FUTURE listings may not yet be viewed, but you may apply for these houses either by the "Apply Now" button or with a downloadable paper application. The applicant will have to visit the office to place a deposit to reserve their place in line on any FUTURE listing. You may always apply for the house, but an application will not reserve the house for you. Once the house has been made available, the first applicant in line may view the house to see if it meets with their liking. If the first applicant decides not to move forward, the next applicant in line gets a chance to view the house. Each applicant will have 24 hours to view the house, to make a decision. If the applicant does not view the house within 24 hours of availability, they will lose their place in line, and the next applicant in line has a shot at the house, UNLESS a security deposit has been placed on the house. Should there be a delay in the decision process of the applicant, EPM reserves the right to move onto a new applicant, as long as they have been given 24 hours to view the property.

After applying for a property, you may bring into the office a home hold deposit of $250.00 to hold the property off the market in your name, for at least one week. A full security deposit will hold the house off the market for 2 weeks. Placing a deposit on FUTURE listings does not have an initial time frame for holding the house, but does reserve your place in line when multiple applications are a factor.

No, you may not place a security deposit online, or with a credit card. EPM requests that ALL deposits be made in the office with certified funds, like a certified bank check or money order, as a part of the application process.

USUALLY 48 hours to process an application, IF all information requested by the leasing office has been provided. In certain cases, application approval may be delayed to findings in the application, or if we have communication issues with the homeowner in special cases.

YES! We will need a signed paper copy of your Verification of Employment form, a signed paper copy of your Verification of Rental form, and we ALWAYS advise that you put down some sort of deposit, if you are serious about holding your place in line.

There are a couple of things we advise you do before applying: a) Call the office to find out if other people have already applied for the house you are interested in, and b) If at all possible, we feel you should VIEW the house you are interested in before applying. If the house is a FUTURE listing, it cannot yet be viewed, but you can at least still drive the street to see if the community fits your criteria and commute?

a) Application either online (preferred) or paper (for FUTURE listings), b) place a security deposit of some kind, c) respond to the leasing agent in regard to paper Verification forms or other forms of verification, such as paycheck stubs or lease ledgers, d) Leasing Agent will process all information on the application and call you with any questions she may have, e) a decision will be made based on the content of the application, and we will call you with a decision, f) if you are approved for the property, then you will have a limited amount of time to move forward with signing a lease on the property, which you can schedule with the leasing manager, g) if you are declined, you will be explained as to why the application was declined, and then you may come back to the office to pick up a security deposit.

If your intent is to hold your place in line with a specific house/unit, then you MUST place a security deposit or home hold deposit on the property - the only way to achieve this is to bring a certified check or money order into our office in Cordova, TN.

A full security deposit will hold an ACTIVE listing off the market for up to 2 weeks, once an application has been received. A Home Hold deposit of $250.00 will hold a property off the market for one week, once an application has been received. A deposit will reserve a place in line on a FUTURE listing, and the time frame starts as soon as a leasing agent informs the applicant that the house is ready to view. A decision on a FUTURE listing must be made within 24 hours of the availability of a FUTURE listing.

Security deposit procedures allow for a 2-week hold with the payment of a security deposit in certified funds at or near the time of application.

If an "Apply Now" button is visible on the listing, then the application must be done electronically. FUTURE listings without an "Apply Now" button can only be applied for with a paper rental application, which can be downloaded and printed off of our website.